Return Policy

Returns & Exchanges

• Unopened items may be returned within 30 days of purchase for a refund or exchange.
• Items returned with broken seals will not be accepted.

Wrong item shipped

• If we shipped the wrong item, we will exchange it at no cost provided the product remains unopened.

Customer error

• If you ordered the wrong item, we can exchange it only if the product is unopened. Return shipping costs in this case are the customer’s responsibility.

Damaged on arrival

• If a product arrives damaged, email photo evidence to alisonsorganic@gmail.com within 7 days of delivery. Please include photos of the damaged product and, if possible, the original box with the shipping label visible.
• We cannot process refunds or replacements for broken jars without photographic proof.

If you have questions or need assistance, contact alisonsorganic@gmail.com.